Privacy policy

This policy explains, in plain language, how DalaSafari handles personal data under Tanzania's Personal Data Protection Act 2022.

What we collect

When you create an account or use the marketplace, we collect: your name, email address, phone or WhatsApp number, and — if you list or search — the details of your listings, routes and requests (dates, seats, prices, messages).

Why we collect it

We use this data to run the marketplace: to show your listings, to match seat requests with departures, to verify operator licences, and to notify you about activity on your account.

Who sees your contact details

Your phone, WhatsApp number and email are never shown publicly. They are shared with the other party in a request — buyer or operator — only after that request has been accepted. Before that point, only your name and business details (if any) are visible.

Payment

DalaSafari never handles or sees payment details. Any deposit or payment happens directly between you and the other party, by whatever method you agree between yourselves.

How long we keep data

We keep account and listing data for as long as your account is active. When you delete your account, your personal data is deleted straight away and is not kept for recovery.

Deleting your account

You can request account deletion at any time from your profile settings, or by writing to support (see the contact page). Deletion is immediate and cannot be undone: your sign-in, contact details, photos and documents are removed, and to use DalaSafari again you register as a new account. Bookings you made with other people stay in their records under the name “Former user”, and for licensed operators we keep an anonymous reliability count that cannot identify you.

Exporting your data

You can ask support for a copy of the personal data we hold about you, in a plain file format, at any time.

Questions or requests

Write to us — see the contact page for how to reach support.